F.A.Q

All the products offered by Greenfinch are exclusive and are a result of the hard work and efforts of our craftsmen, which is priceless. Hence, as a policy, we do not cater to any requests for refunds. In case of any wrong or missing item, you can intimate our sales team at: info@greenfinch.net.in and we will initiate a refund via the original mode of payment within 7-10 working days.

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on the Website/PWA.

1. We will pick up the return within 4 - 7 days from the request placement date.

2. Please keep the return shipment ready.

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on the Website/PWA. The courier bill/receipt should satisfy the following conditions for successful processing:

1. It should capture the weight of the return package.

2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.

3. The information on the receipt should NOT be edited/over-written.

4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

You can send the return to our address of the Returns desk. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

Address: Greenfinch Office,

30, Udaigiri Path, Kharghuli Hillside, Guwahati-781004, Assam

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Yes, you can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of the Website/PWA.

Tap on “My Orders” section under the main menu of your Website/PWA and then select the item or order you want to cancel.

For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

At present we are not accepting COD (Cash on Delivery) payment option.

EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks: